Puma33 takes every member's privacy seriously. This policy clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Puma33 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy is established to ensure you know exactly how your personal information is managed – from the moment you register until after you stop using our platform.
We operate in compliance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia, which is the primary legal framework governing the processing of personal data in commercial transactions in the country. Compliance with the PDPA is not merely a legal obligation for us – it is part of puma33's broader commitment to building genuine trust with every member.
Whenever we refer to "personal data" or "personal information" in this document, we mean any information that can identify you directly or indirectly as an individual – including your name, phone number, email address, financial information, and platform usage data.
Puma33 only collects information that is strictly necessary to provide a safe, seamless, and responsible service to members. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, national ID number, date of birth | Mandatory – for KYC verification |
| Contact Information | Phone number, email address, state of residence | Mandatory – for account communications |
| Financial Information | Bank account number, bank name, transaction records | Mandatory – for deposits and withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Automatic – for platform security |
| Usage Data | Game history, session duration, game preferences | Automatic – for platform improvement |
| Communication Data | Live Chat conversation records, support emails | Optional – for customer support records |
Your personal data is collected through the following channels:
Puma33 uses your personal information only for lawful and transparent purposes. Every use of data is directly related to delivering a better, safer, and more responsible platform experience.
Puma33 does not sell, rent, or trade members' personal data to any third party for their own commercial purposes. However, under certain limited circumstances, we may share your information with the following parties:
We work with carefully selected third-party service providers to support our platform operations, including payment processors, identity verification providers, and cloud infrastructure. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific agreed purposes.
Puma33 will disclose your personal information where required by law, court order, or a request from a competent authority such as Bank Negara Malaysia, the Royal Malaysia Police, or the Companies Commission of Malaysia in the context of an official investigation.
In the event of a merger, acquisition, or transfer of business assets, member data may be transferred to a new entity. You will be notified in advance and your rights under this policy will continue to be protected.
Protecting your personal data is puma33's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains safe from unauthorized access, loss, or misuse at all times.
Puma33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the puma33 platform.
Puma33 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. The following are our data retention period guidelines:
When data is no longer required and there is no legal obligation to retain it, puma33 will delete or de-identify that data in a secure and irreversible manner.
Under the Personal Data Protection Act 2010 and puma33's policy, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights.
We fully recognize and respect the following rights you hold as a member of the puma33 platform.
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
In certain circumstances, you may request the deletion of your personal data that is no longer required.
You may object to the processing of your data for direct marketing purposes or in certain other circumstances.
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
Puma33 is a gaming platform intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we find that we have collected personal data from an individual under the age of 18 without valid parental or guardian consent verification, we will take immediate steps to delete that information and close the relevant account. If you believe your child or any underage individual has registered on our platform, please contact us immediately.
The puma33 platform may contain links to certain third-party websites or services, such as payment providers or game partners. Please note that this Privacy Policy applies solely to the puma33 platform.
Puma33 is not responsible for the privacy practices or content of third-party websites accessed via links from our platform. We encourage you to read the privacy policy of each third-party website you visit separately. Our relationship with third-party providers is governed by separate agreements that ensure appropriate data protection standards.
Puma33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or other relevant factors. All changes take effect as soon as the latest version is published on our website.
For material changes that significantly affect how we use your data, we will provide clearer notice – either through in-platform notifications, an email to your registered address, or a prominent statement on our website. The "Updated" date at the top of this page indicates when the last changes were made.
We encourage you to review this page regularly. Your continued use of the puma33 platform following any changes to this policy will be considered your acceptance of the updated version.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how puma33 handles your personal data, please contact our Data Protection Officer (DPO):
We are committed to addressing all privacy inquiries and complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
More than just legal compliance – these are the core values we uphold in every decision we make.
All data passing through our platform is protected with 256-bit SSL encryption – the same technology used by leading financial institutions worldwide.
Our privacy policy is built on full compliance with Malaysia's Personal Data Protection Act 2010. Your rights as a Malaysian user are our top priority.
Puma33 has never and will never sell members' personal data to any third party for advertising or commercial purposes. Your privacy is not a commodity to us.
Through your account settings, you can manage your communication preferences, update your personal information, and exercise your privacy rights with ease – no need to contact support.
Puma33's security infrastructure and data protection practices are regularly assessed by independent security experts to ensure the highest level of protection is maintained at all times.
We believe in complete transparency. This Privacy Policy is written in plain, easy-to-understand language – not confusing legal jargon – because you have the right to know.
With bank-grade data protection and full PDPA compliance, you can play at puma33 with peace of mind. Register today and enjoy a safe and responsible gaming experience.